Privacy policy

Effective Date: 15th December 2025

At AyuVeda Glow, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or communicate with us.

By using our website, you agree to the terms outlined below.

 

 

1. Information We Collect

We collect personal information to fulfill your orders, improve our services, and enhance your experience. This may include:

  • Contact details: name, phone number, email address, billing and shipping address.

  • Payment information: order details and payment method (we do not store full card, UPI, or wallet details; all payments are processed securely through third-party gateways).

  • Technical data: IP address, device type, browser, and website usage patterns collected via cookies.

  • Support interactions: any messages or attachments you send to namaste@ayuvedaglow.com.

 

 

2. How We Use Your Information

Your data helps us to:

  • Process, ship, and deliver your orders.

  • Communicate order updates and handle support requests.

  • Improve our website, formulations, and customer experience.

  • Send occasional updates, offers, or product information (only if you opt-in).

  • Ensure legal compliance and prevent fraud.

You may opt out of marketing communications anytime by clicking “unsubscribe” in our emails or contacting us directly.

 

 

3. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and website performance.

  • Essential cookies: Required for core site functionality such as checkout.

  • Analytics cookies: Help us understand traffic and site usage.

You can adjust your browser settings to manage or disable cookies, but some features may not function optimally without them.

 

 

4. Payments & Data Security

All transactions are processed through secure, PCI-compliant payment gateways using encrypted connections (SSL/TLS).

We do not store or have access to your complete payment information.
 AyuVeda Glow employs reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

 

 

5. Sharing Your Information

We value your trust and only share information when necessary to operate our business:

  • With service providers such as payment gateways, shipping partners, and analytics platforms, strictly for order fulfillment and customer service.

  • When required by law or to protect our rights, property, or users.

All partners are required to maintain confidentiality and process information only as instructed.

 

 

6. Data Retention

We retain your personal information only as long as needed for:

  • Completing your orders and providing support.

  • Complying with tax, accounting, or legal obligations.

  • Resolving disputes and maintaining business records.

You may request deletion of your data at any time unless retention is legally required.

 

 

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections if any information is inaccurate.

  • Withdraw consent for optional processing, such as marketing.

  • Request deletion once your data is no longer needed.

To exercise these rights, contact us at namaste@ayuvedaglow.com. We’ll respond within a reasonable timeframe.

 

 

8. Children’s Privacy

Our website and products are not directed toward children.
 We do not knowingly collect personal data from individuals under 18 years of age. If we learn that a minor has provided information, we will delete it promptly.

 

 

9. Third-Party Links

Our website may include links to external websites (e.g., couriers, social media, or affiliates).
 We are not responsible for their privacy practices, so we encourage you to review their policies before providing any information.

 

 

10. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes.
 The revised policy will be posted on this page with an updated effective date. We encourage you to check back periodically.

 

 

11. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us at:
 📧 seva@ayuvedaglow.com
 🕒 Monday–Friday, 10:00 AM – 6:00 PM (IST)